Privacy Policy for FRATIVA
Effective Date: September 9, 2024
At FRATIVA (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, frativa.com (the “Site”), or engage with our services. This policy complies with the General Data Protection Regulation (GDPR) and other applicable laws to ensure your privacy rights are protected.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: This includes your name, email address, postal address, phone number, and other similar identifiers.
- Order Information: Information about the products you order, including custom designs and details necessary to complete your requests.
- Payment Information: Details necessary to process payments (such as billing address and payment details).
- Technical Data: Information collected automatically from your device (e.g., IP address, browser type, referring URLs, and interactions with our Site).
- Communications: Information you provide when you contact us through our contact form, email, or other methods.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Provide and Manage Services: Processing your orders, delivering products, and fulfilling contractual obligations.
- Customer Support: Responding to inquiries, requests, or complaints.
- Marketing: With your consent, we may send you promotional materials and updates about our products and services.
- Analytics: To understand how you interact with our Site and improve user experience.
- Legal Compliance: Ensuring compliance with legal obligations, such as accounting or regulatory requirements.
3. Legal Basis for Processing
Under GDPR, we rely on the following legal grounds to process your personal data:
- Contractual Necessity: To fulfill our contractual obligations to you when you place an order.
- Consent: For marketing purposes, where you have provided consent.
- Legitimate Interests: To improve our services and operate the business efficiently.
- Legal Obligations: To comply with legal and regulatory requirements.
4. Data Sharing and Disclosure
We may share your personal data under the following circumstances:
- Service Providers: We may share your information with third-party service providers (e.g., payment processors and delivery companies) to assist in providing our services.
- Legal Requirements: We may disclose your personal data to authorities or legal entities if required by law, regulation, or legal process.
- Business Transfers: Personal information may be transferred as part of a business transaction in the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal, accounting, or reporting obligations. We will securely delete or anonymize your data when it is no longer required.
6. Your Rights Under GDPR
As a data subject under the GDPR, you have the following rights:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request that we correct or update your personal information if it is inaccurate or incomplete.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can ask us to limit how we use your personal data.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and transfer it to another data controller.
- Right to Object: You have the right to object to our processing of your personal data under certain conditions, such as for direct marketing purposes.
- Right to Withdraw Consent: You can withdraw consent for marketing communications at any time by following the unsubscribe link in our emails.
To exercise any of these rights, please contact us at infofrativa@gmail.com.
7. Security Measures
We implement various security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, secure servers, and other technical and organizational controls.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us analyze usage, improve functionality, and tailor content. We use the following types of cookies:
- Essential Cookies: These are necessary for the basic operation of our website, such as enabling secure log-ins or ensuring the proper functioning of the shopping cart.
- Performance and Analytics Cookies: These help us understand how visitors interact with our Site by collecting information like pages visited, time spent, and any errors encountered. This data helps us improve the website’s performance.
- Marketing and Advertising Cookies: These track your online activity and help us deliver relevant ads based on your interests.
You can control how cookies are used by adjusting your browser settings. You may refuse or delete cookies, but please note that certain features of the Site may not function properly without cookies.
Please refer to our Cookies Policy (if applicable) for more detailed information about the cookies we use and how to manage them.
9. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by FRATIVA. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page, and the “Effective Date” at the top will be revised. We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
FRATIVA
7900 NW 50th St,
Lauderhill, Florida, 33351
Email: infofrativa@gmail.com
We are committed to resolving any privacy concerns promptly and in compliance with applicable laws.
This Privacy Policy ensures full transparency on how we handle your personal data and informs you of your rights under GDPR. By using our Site and services, you acknowledge that you have read and understood this policy.